![]() ![]() Are you trying to access HBO Max on your TV, internet, or mobile devices? This will help us identify what steps are required to provide a definite resolution to your AT&T service(s)/HBO Max trend.Should your experience persist despite the first step reach back and let us know the following: If you haven't already, you should try to resolve your experience by entering your AT&T user ID and password, then select Sign in. We want to help you get HBO Max working again, Let's look into that for you. If after doing this, you still have the issue, please ask a new question and we'll assist as soon as possible. You can also find a complete list of steps to troubleshoot this error on our HBO Max Help page. If you get HBO Max with our unlimited wireless plan, use your AT&T login. If you have DirecTV with HBO Max, use your DirecTV login. ![]() ![]() Once all HBO Max enabled devices are logged out, then try logging in with only the product you currently get HBO Max included with. Go to your HBO Max Account by clicking on your username (on laptop/PC) or settings (on phone).To resolve, please log out of all of your devices that use HBO Max. However, you may have lost that bonus for one or the other product based on your plan or promotion expiring. For example, if you had wireless and DirecTV, you may have had HBO Max included with both of them. This issue is usually caused when a customer has multiple products with AT&T that were getting HBO included, and one went away. ![]()
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